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The Six Pillars

of My Performance

Audit & Diagnosis of the Order to Cash Process



Each organization has its own specific context. Before any action, I take the time to understand your flows, systems and operational challenges. The audit provides a clear, objective view of what’s slowing down performance and cash collection.

What I assess:

  • End-to-end process from invoicing to collection and dispute management
  • Data quality (customers, pricing, orders, payments)
  • KPI structure (DSO, aging balance, dispute rates, etc.)

What you get:

A documented diagnosis, a list of clear priorities, and an actionable roadmap to restore O2C performance.

 Financial Process Optimization

Shortening payment terms isn’t just about sending reminders. It requires securing the full client journey—from order to payment. I work on aligning teams and reinforcing process reliability at every step.

What I implement:

  • Clear operating rules across Sales, Finance and Customer Service
  • Targeted dunning scenarios based on customer typologies
  • Automation of low-value or error-prone tasks

What you get:

A process that’s transparent, efficient, and easier to manage. And a cash position that no longer depends on firefighting.

Collections & Dispute Resolution 

A large share of overdue invoices comes from unresolved or poorly managed disputes. I handle resolution from start to finish, with a focus on efficiency and maintaining client relationships.

What I address:

  • Structural issues (billing errors, delivery gaps, unclear terms)
  • Contractual misalignments or missing processes
  • High-impact or sensitive cases

What you get:

Faster resolutions, preserved business relationships, and a smoother dispute-handling framework.

Team Training & Support

No solid process holds without trained and empowered teams. I rely on real cases from your day-to-day operations to transfer practical knowledge and build lasting reflexes.

What I deliver:

  • Proven best practices in credit and dispute management
  • Hands-on training on tools like SAP, Salesforce, GetPaid
  • Coaching on tone, positioning, and follow-up during collections

What you get:

Confident, competent teams, aligned with your cash objectives and more autonomous in daily decisions.

Cash Management & Crisis Response

When cash is tight, every day matters. I step in fast to restore visibility, prioritize immediate actions, and help regain control of incoming flows.

What I do:

  • Quick risk and opportunity assessment for short-term cash
  • Cash flow forecasting over 3 to 6 months
  • Action plan covering targeted collections, negotiations, and prioritization

What you get:

Breathing room, restored steering capacity, and renewed financial stability.

Digital Integration & Process Transformation

ERP migrations, system changes or master data clean-ups all affect your cash position. I make sure these projects are aligned with operational and financial priorities from day one.

What I bring:

  • Needs scoping focused on cash flow and process control
  • Support in writing functional requirements and specs
  • Solution testing, issue tracking, and user training

What you get:

A smooth deployment, ready teams, and no interruption in your O2C operations.

You may be wondering…

 

Explore my achievements

 A streamlined O2C process, clearer cash priorities, and teams focused on actions that actually move the needle.

An initial diagnostic brings quick wins. A full transformation takes more time, but each step is structured for long-term impact.

Yes, whether you’re a mid-sized business or a global group, if your challenges relate to receivables, I can help.