When imbalances take hold over time

In such contexts, issues rarely surface abruptly. They develop progressively, as operational practices drift away from defined processes, systems generate increasingly complex discrepancies, and teams absorb unstable mechanisms as part of their day-to-day reality.

Over time, performance indicators lose clarity, decision-making becomes less reliable, and the receivables function turns into a permanent tension zone, not through a single breaking point, but through accumulation. ​

Order to Cash: Understanding the Stakes

MY APPROACH

Restoring operational control

Each engagement starts with a cross-functional assessment of the organisation, systems, and actual operating practices. The objective is to identify where the chain becomes misaligned, including in situations where existing KPIs no longer support effective steering.

When the monitoring framework is missing or no longer fit for purpose, it is rebuilt. This includes redefining relevant management indicators, regaining control over critical data, and identifying issues linked to ERP configurations and billing-to-settlement workflows.

The work is carried out in close collaboration with accounting, credit management, and collections teams, to restore coherent operating practices that can be applied immediately.

Ultimately, the aim is to re-establish continuity across the Order-to-Cash cycle, secure collections, and restore reliable cash visibility.

EXPERTISE

Built in demanding environments

My experience has been built over more than twenty years working directly with receivables functions, in environments where control over billing and collection mechanisms was critical to financial stability.

I have supported organisations of all sizes facing payment delays, complex disputes and structuring initiatives, including e-invoicing, Order-to-Cash outsourcing and ERP implementations that resulted in major operational disruptions.

As a functional expert and interim manager, I frequently intervene in post go-live phases, when gaps emerge between theoretical processes and operational reality. These assignments have a direct impact on data quality, operational consistency, and the security of cash inflows.

OptiCredit Expertise follows this logic, combining rigorous analysis with concrete action in situations where financial mechanisms need to be brought back under control.

​

Experience in practice